In a bad mood, thanks to "WeRoam"

Today has been a rather annoying day, mostly because I’ve been fighting with an unreliable Internet connection.
As I explained in an earlier post, telecommunications lines have not yet been laid in our subdivision. PLDT, the Philippine phone company with rights to the subdivision, doesn’t seem to be in any hurry to wire the area. Only about 100 homes are occupied so far and the remaining 700 or so will remain vacant for a few months yet while the “finishing touches” are added. Besides, Filipinos make extensive use of cellular phones anyway.
Unfortunately, this situation is hellish for those of us who live and die on the Internet. In the interim, we’re relying on a 4G wireless service called “WeRoam.” My guess is that the name comes from their technical service people who always seem to be somewhere else when needed.
We’ve had a week without Internet service and I’ve worn a groove in the roadway between our home and the nearest Internet Café. In my spare moments, I’ve called all of the customer service/support numbers provided by PLDT and have gotten nothing but recorded messages saying the “number can’t be completed as dialed.” I’ve also emailed customer service from the Internet Café but they haven’t responded.
Today, in desperation, I stopped by the local PLDT office. The pleasant woman at the desk said she couldn’t do anything and suggested I call the customer service number. I looked pathetic and convinced her to make the call for me. She was able to get through on an inside line, but the technician hung up as soon as I said “Hi, I’m having trouble with WeRoam.”
I must have snarled louder than I realized because the receptionist smiled, said “get the technician’s name first,” and redialed for me. Good strategy, this time Arcelee took notes before hanging up on me. Now I’m sitting waiting for a call back. It’s been 7 hours; maybe I should stop holding my breadth.
My wife—a patient and forgiving woman—recommends that I “think positive thoughts” so here goes:
• It’s nice to have time to chat with my family, walk the dog, and watch television.
• I’m glad to have a chance to catch up on some pleasure reading, four novels this week and counting.
• This situation gives balance to my otherwise glowing accounts of life in the Philippines.
• This is the least reliable Internet service I’ve ever experienced—woops, better make the statement positive—the most unreliable Internet service I’ve ever experienced.
• I’m positive customer service will improve—how could it get any worse?
Ahhhh, life in the Philippines.